Refund Policy
Last updated: March 17, 2026
At HeyFlou, we want you to be fully satisfied with your purchase. If you are not happy with our services, the following refund terms apply:
Subscription Services
Subscription services (lead generation, monthly retainers): You may request a full refund within 14 days of your initial purchase or any renewal. Refund requests must be sent to support@heyflou.com. After 14 days, no refunds will be issued for the current billing period, but you may cancel to prevent future charges.
One-Time Services
One-time services (chatbot setup, workflow automation, consulting sessions): One-time services that have already been delivered or where work has substantially begun are non-refundable. If work has not yet started, you may request a full refund within 7 days of payment.
How to Request a Refund
Email support@heyflou.com with your name, the service purchased, date of purchase, and reason for the refund request. We will respond within 3 business days.
Refund Method
Approved refunds will be processed through the original payment method via Paddle. Please allow 5–10 business days for the refund to appear on your statement.
Contact us at support@heyflou.com with any questions.